Business Support:
RAM-Tech PC Solutions provides clients with knowledgeable and experienced technicians who have completed vigorous training on platform systems and network troubleshooting. Our technicians provide on-site troubleshooting when needed. Depending on the nature of the problem, RAM-Tech PC Solutions offers a variety of resolution methods via telephone, the Internet, or on-site visits. We can provide alerts and notifications on a 24x7x365 basis. RAM-Tech PC Solutions’ Technicians are available for remediation of issues discovered from 9am - 5pm ET (Monday through Friday additional rates for after hours support). In addition to employing a ticket tracking system, RAM-Tech PC Solutions also maintains a knowledge base of past issues and solutions. Combining these two systems together helps ensure that your issue is resolved in a timely and efficient manner. We offer our business clients the option for monthly and quarterly maintenance at an affordable rate.
Data Management:
Too often, many businesses or home users rely on an employee or relative to back up the data to an external hard drive or burnable CD/DVD. While this backup is better than nothing, it is seriously flawed. Most of the time, the employee or relative forgets to backup the data. Also, the problem with these backup procedures is that if your data is corrupt, you will more than likely overwrite your last good backup with corrupt data during your next backup. Then, when you need to restore your data, there is nothing to restore.
A surprising majority of businesses and home users do not have a reliable backup system. Whether it be due to budget constraints of implementing an in-house backup server or just being unsure of how to implement backups to avoid disaster, many business owners don't realize that they are placing their own livelihood in jeopardy every day by not having a secure backup system. Unfortunately, some learn the hard way and only after a disaster understand the importance of safeguarding their business data. Why wait for disaster and pay thousands of dollars for an attempt to recover the data from a failed hard drive, theft or disaster when you can protect yourself? Contact us today for more information on how to get started with backing up your important data today.
Patch Management:
RAM-Tech PC Solutions’ emphasis on system uptime is our key differentiator. Along with our expertise, best processes and superior technology, we offer a robust patch management toolset for your servers and workstations. We test our patches thoroughly, which in turn guarantees you more uptime.
Personal Training:
RAM-Tech PC Solutions can help you roll out new software or train on your current software or hardware. You will work with a patient; easy-to-understand and experienced teacher who can help you become more comfortable using your computer. We specialize in working with new and intermediate users. You can learn how to use your computer with one-on-one training at your own home or office. As your personal trainer, we will be by your side while you work on your computer. We use easy to understand terms to explain tasks and answer your questions. Step by step, tasks that once seemed complicated will become simple. We train on both PCs and Macs. Here are a few of the tasks we have helped people learn. Contact us today to schedule an appointment.
Residential Support:
Are you tired of taking your PC back and forth to the other IT Guys? Are the guys in the VW Bugs taking forever to get your machine back up and running? RAM-Tech PC Solutions will come to you. No need to disconnect all your printers, monitors, and cables, we can provide on-site service and repair at affordable rates.
Need assistance with your DSL or Cable modem installation? Do you want to share your internet connection or share a printer with other computers without paying for additional lines? Do you have questions about wireless networking? Is your wireless network secure?
RAM-Tech PC Solutions specializes in providing more than one computer on one Internet connection. Charter, Comcast, AT&T and other Internet Service Providers want to charge you monthly for having additional machines on one connection. We can also install wireless networking at your home without the hassle of cabling the house for your network. Wireless security is a high standard, and we make this a priority to keep your machines safe when implementing wireless networking.
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