169 Decatur Rd, McDonough, GA 30253
RAM-Tech PC Solutions, LLC
The RAM-Tech help desk supporting business clients near Augusta, GA

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Managed IT in Augusta, Georgia

Managed IT Services in Augusta, GA

Proactive support, cybersecurity, backups and a help desk that answers, for Augusta businesses. Predictable pricing, real people, since 1999.

Most companies reach a point where technology stops being something one person can handle on top of their real job. It usually shows up as slow machines nobody has time to fix, a backup nobody has tested, and a list of things that only work because one particular employee knows the workaround.

Augusta is an academic medical city. The university medical centre and the teaching hospitals around it employ a large share of the professional workforce and anchor a ring of private practices, labs and specialist clinics across the city. Augusta is also the county seat, which brings the usual concentration of legal work downtown along Broad Street and Greene Street. Add the cyber and defence work that has grown out at Fort Eisenhower and the result is a business base with unusually high expectations around security and documentation.

We work with small and medium sized businesses, medical practices, accounting firms, law firms and construction companies. In Augusta that most often means private medical and specialist practices around the medical district, downtown law firms, and professional businesses that work to security requirements. Whichever you are, the work is the same: take the environment off your plate, keep it monitored, and answer the phone when something goes wrong.

Every business runs on a different set of software, hardware and obligations, so the first conversation is about what you actually have rather than what we would like to sell you.

Predictable Pricing

Service agreements that keep the invoice predictable from one month to the next.

Onsite response

Technicians who come to you when the work needs hands on it.

Plain communication

Explanations without the jargon, so you can make the call rather than take our word for it.

Here since 1999

More than twenty-five years supporting growing businesses, under the same ownership.

What is included

Everything a Augusta business needs from an IT department.

Covered by one agreement, with healthcare, legal and professional services making up most of what we support locally.

Proactive supportEvery server, workstation and firewall watched around the clock, so problems surface before you notice them.
Security updatesWindows, macOS and the software on top of them kept up to date on a schedule, not whenever somebody remembers. Those updates are what close the holes attackers look for.
Help deskPeople who pick up, know your network, and follow the ticket through to the end.
Endpoint protectionManaged security on every machine, with alerts that reach a human rather than a dashboard nobody reads.
Backup checksBackups checked and test-restored, because a backup nobody has restored from is a guess.
Vendor managementWe deal with your line-of-business software vendor and your copier company so you do not have to.
Asset and licence trackingWhat you own, how old it is and what it costs, kept in one place for budgeting.
Quarterly planningA regular review of what is aging out and what needs budgeting, so replacements are planned instead of urgent.
Getting started

What working with us looks like.

No long procurement cycle and no surprise transition. Four steps from first call to fully supported.

01

Free consultation

We look at what you are running today and tell you where the risk actually sits. No obligation attached.

02

Assessment

We document the network, the devices, the backups and the gaps, so the plan fits your setup and not a template.

03

Onboarding

We take over proactive support, updates and the help desk. The handover is planned around your hours, not ours.

04

Ongoing support

Help desk and proactive support day to day, with a technician on site whenever remote is not enough.

Industries

Every industry has rules and deadlines of its own.

Augusta businesses in these fields carry obligations that change how their technology has to be run.

Two members of the Eason CPA team working at a laptop

CPA and Accounting

Client financial data, tax season load, and the security expectations that come with holding both.

RAM-Tech clientEason CPA

CPA and Accounting IT
The attorneys of Edge and Kimbell Law, LLC

Legal

Case files, discovery deadlines and confidentiality requirements that leave no room for data loss.

RAM-Tech clientEdge and Kimbell Law, LLC

Legal IT
In their words

What clients say about working with us.

Questions we get

Working with RAM-Tech in Augusta.

Do you actually come on site in Augusta, or is it all remote?

Both. Most issues get resolved remotely because that is faster for you. Augusta is on the South Carolina line, in Richmond County. Our proactive support and help desk cover the day to day, and on-site visits are arranged when the work needs hands on the equipment.

How is the pricing structured?

Predictable Pricing. Service agreements where you pay for what you need and use, which means no unexpected invoices at the end of a bad month.

We already have someone handling IT. Can you work alongside them?

Yes. Some clients bring us in to cover the areas their internal person does not have time for, such as security, backups and compliance work.

Can you handle HIPAA requirements for a medical or dental practice?

Yes. RAM-Tech is an HIPAA approved IT services provider and works with healthcare practices that have to demonstrate compliance.

What happens first if a Augusta business gets in touch?

A free consultation. We review your current setup, point out the risk areas and tell you what we would change. There is no obligation attached to it.