Healthcare
HIPAA obligations, imaging systems and practice software that cannot go down mid-appointment.
RAM-Tech clientSouthern Grace Hospice
Healthcare IT
Home/Managed IT Services
Managed IT ServicesManaged IT Services
Your whole environment watched, kept up to date, secured and supported for one predictable monthly price. No hourly billing, no surprise invoices, and a help desk that answers.
What is included
An IT department, without the headcount.
Every agreement covers the same foundation. What changes is the size of the environment underneath it.
Proactive supportEvery server, workstation and firewall watched around the clock, so problems surface before you notice them.
Security updatesWindows, macOS and the software on top of them kept up to date on a schedule, not whenever somebody remembers. Those updates are what close the holes attackers look for.
Help deskPeople who pick up, know your network, and follow the ticket through to the end.
Endpoint protectionManaged security on every machine, with alerts that reach a human rather than a dashboard nobody reads.
Backup checksBackups checked and test-restored, because a backup nobody has restored from is a guess.
Vendor managementWe deal with your line-of-business software vendor and your copier company so you do not have to.
Asset and licence trackingWhat you own, how old it is and what it costs, kept in one place for budgeting.
Quarterly planningA regular review of what is aging out and what needs budgeting, so replacements are planned instead of urgent.
Break-fix is the expensive option.
Paying by the hour looks cheaper until you count what the downtime cost. Break-fix means nobody is watching, so you find out about problems the same way your customers do.
A managed agreement moves the work earlier. Security updates happen on a schedule. Backups get tested. Someone notices the failing drive before it takes the server with it. The result is fewer emergencies, and the ones that do happen are shorter because we already know your network.
It also makes the cost predictable. You are budgeting a predictable monthly number instead of hoping this quarter is a quiet one.
See pricing for managed IT services
Getting started
What working with us looks like.
No long procurement cycle and no surprise transition. Four steps from first call to fully supported.
01
Free consultation
We look at what you are running today and tell you where the risk actually sits. No obligation attached.
02
Assessment
We document the network, the devices, the backups and the gaps, so the plan fits your setup and not a template.
03
Onboarding
We take over proactive support, updates and the help desk. The handover is planned around your hours, not ours.
04
Ongoing support
Help desk and proactive support day to day, with a technician on site whenever remote is not enough.
Service areas
Managed IT services by city.
Each city page covers local response, the industries we support there and the nearby areas we cover.
McDonough, GA
Stockbridge, GA
Locust Grove, GA
Hampton, GA
Fayetteville, GA
Peachtree City, GA
Jonesboro, GA
Griffin, GA
Conyers, GA
Covington, GA
Newnan, GA
Atlanta, GA
Macon, GA
Alpharetta, GA
Sandy Springs, GA
Marietta, GA
Savannah, GA
Augusta, GA
Lawrenceville, GA
Athens, GA
Gainesville, GA
Columbus, GA
Roswell, GA
Duluth, GA
Decatur, GA
Johns Creek, GA
Norcross, GA
Albany, GA
Valdosta, GA
Rome, GA
Cumming, GA
Industries
Every industry has rules and deadlines of its own.
These are the three where we have the deepest knowledge.
CPA and Accounting
Client financial data, tax season load, and the security expectations that come with holding both.
RAM-Tech clientEason CPA
CPA and Accounting IT
Legal
Case files, discovery deadlines and confidentiality requirements that leave no room for data loss.
RAM-Tech clientEdge and Kimbell Law, LLC
Legal IT
In their words
Reviews from real tickets.
Questions we get
Managed IT, answered plainly.
What does managed IT actually cover?
Proactive support, security updates, help desk support, endpoint protection, backup checks, vendor management and quarterly planning. The full list is on this page under What is included.
How is it priced?
A predictable monthly price based on the size of your environment. You pay for what you need and use, and the number does not move because you had a bad month.
Is cybersecurity included or extra?
Included. Endpoint protection, email security, security updates and awareness training are part of the agreement rather than an upsell after an incident.
How long does onboarding take?
Onboarding starts with a full IT plan, and we document the environment before anything changes so nothing is missed in the handover.
Do we have to sign a long contract?
Talk to us about term length during the consultation. The point of the agreement is predictability for both sides, not locking you in.
