Healthcare
HIPAA obligations, imaging systems and practice software that cannot go down mid-appointment.
RAM-Tech clientSouthern Grace Hospice
Healthcare IT
Home/Managed IT Services/Norcross, GA
Managed IT in Norcross, GeorgiaManaged IT Services in Norcross, GA
Proactive support, cybersecurity, backups and a help desk that answers, for Norcross businesses. Predictable pricing, real people, since 1999.
Most companies reach a point where technology stops being something one person can handle on top of their real job. It usually shows up as slow machines nobody has time to fix, a backup nobody has tested, and a list of things that only work because one particular employee knows the workaround.
Norcross is business parks. The stretch along Jimmy Carter Boulevard and Peachtree Industrial holds one of the densest concentrations of small and mid-sized B2B operations in the metro: accounting practices, distributors, service companies, light assembly and the back offices of firms whose customers are everywhere else. Historic Norcross adds a small professional district of its own. What most of these businesses share is a flat network that grew a piece at a time and has never been looked at as a whole.
We work with small and medium sized businesses, medical practices, accounting firms, law firms and construction companies. In Norcross that most often means accounting and B2B service firms in the business parks, distributors and light assembly operations, and professional offices in historic Norcross. Whichever you are, the work is the same: take the environment off your plate, keep it monitored, and answer the phone when something goes wrong.
Every business runs on a different set of software, hardware and obligations, so the first conversation is about what you actually have rather than what we would like to sell you.
Predictable Pricing
Service agreements that keep the invoice predictable from one month to the next.
Onsite response
Technicians who come to you when the work needs hands on it.
Plain communication
Explanations without the jargon, so you can make the call rather than take our word for it.
Here since 1999
More than twenty-five years supporting growing businesses, under the same ownership.
What is included
Everything a Norcross business needs from an IT department.
Covered by one agreement, with accounting, B2B services and distribution making up most of what we support locally.
Proactive supportEvery server, workstation and firewall watched around the clock, so problems surface before you notice them.
Security updatesWindows, macOS and the software on top of them kept up to date on a schedule, not whenever somebody remembers. Those updates are what close the holes attackers look for.
Help deskPeople who pick up, know your network, and follow the ticket through to the end.
Endpoint protectionManaged security on every machine, with alerts that reach a human rather than a dashboard nobody reads.
Backup checksBackups checked and test-restored, because a backup nobody has restored from is a guess.
Vendor managementWe deal with your line-of-business software vendor and your copier company so you do not have to.
Asset and licence trackingWhat you own, how old it is and what it costs, kept in one place for budgeting.
Quarterly planningA regular review of what is aging out and what needs budgeting, so replacements are planned instead of urgent.
Getting started
What working with us looks like.
No long procurement cycle and no surprise transition. Four steps from first call to fully supported.
01
Free consultation
We look at what you are running today and tell you where the risk actually sits. No obligation attached.
02
Assessment
We document the network, the devices, the backups and the gaps, so the plan fits your setup and not a template.
03
Onboarding
We take over proactive support, updates and the help desk. The handover is planned around your hours, not ours.
04
Ongoing support
Help desk and proactive support day to day, with a technician on site whenever remote is not enough.
Industries
Every industry has rules and deadlines of its own.
Norcross businesses in these fields carry obligations that change how their technology has to be run.
CPA and Accounting
Client financial data, tax season load, and the security expectations that come with holding both.
RAM-Tech clientEason CPA
CPA and Accounting IT
Legal
Case files, discovery deadlines and confidentiality requirements that leave no room for data loss.
RAM-Tech clientEdge and Kimbell Law, LLC
Legal IT
In their words
What clients say about working with us.
Questions we get
Working with RAM-Tech in Norcross.
Do you actually come on site in Norcross, or is it all remote?
Both. Most issues get resolved remotely because that is faster for you. Norcross is in Gwinnett County, inside the Perimeter’s northeast reach. Our proactive support and help desk handle most issues, with on-site support as needed.
How is the pricing structured?
Predictable Pricing. Service agreements where you pay for what you need and use, which means no unexpected invoices at the end of a bad month.
We already have someone handling IT. Can you work alongside them?
Yes. Some clients bring us in to cover the areas their internal person does not have time for, such as security, backups and compliance work.
Can you handle HIPAA requirements for a medical or dental practice?
Yes. RAM-Tech is an HIPAA approved IT services provider and works with healthcare practices that have to demonstrate compliance.
What happens first if a Norcross business gets in touch?
A free consultation. We review your current setup, point out the risk areas and tell you what we would change. There is no obligation attached to it.
