IT Support Specialist
RAM-Tech PC Solutions is currently seeking an IT Support Specialist who is passionate about IT and customer service and has at least two years of experience in the field. This position offers a salary range between $35-45k.
What does an IT Support Specialist do at RAM-Tech PC Solutions? Our philosophy is grounded in delivering exceptional customer service and providing a superior computing experience. We differentiate ourselves as a premier computer consulting firm through our customer-centric approach, resulting in high customer satisfaction. Our mission is to optimize software and hardware functionality for an optimal return on investment, and we aim to make our clients feel valued, especially when facing IT issues. We seek innovative solutions to problems and take a proactive approach to prevent future issues. We believe in continuous self-improvement and fostering a supportive team environment.
Our Core Values:
- Team Success, Family Atmosphere: Our team is our strength, and we want each member to feel part of the RAM-Tech family.
- Problem-solving: Providing support for Mac, PC, or smartphone, network, server, or virtual environment via phone, email, and in-person.
- Team support: Assisting team members with complex challenges.
- Technical tasks: Setting up new devices, performing software installations and upgrades, and executing projects like server deployments, network setups, and VoIP migrations.
- Customer service: Assisting with email-related issues.
- On-Site Support: Travelling to customers' sites and providing on-site support.
- Availability for after-hours on-call duties.
Key Performance Indicators:
- Success in this role will be characterized by frequent praise from our customers and team members.
- Excellent empathetic, logical, and clear communication skills in various situations.
- Ability to remain composed under pressure.
- Proven problem-solving skills.
- Reliable transportation and a clean driving record.
- Demonstrated ability to find solutions.
- Continuous desire for personal and professional growth.
- Strong work ethic and initiative.
- Proficiency in both Mac and PC.
- Ability to create and use documentation.
- Previous experience at an MSP is a significant advantage.
- Employment is contingent on a good driving record and clean background check.
We offer a flexible work environment, challenging tasks, supportive team culture, competitive remuneration, retirement planning, excellent clients and coworkers, and comprehensive healthcare benefits.Upload your resume