Are You Getting the Most Out of Your Current IT Provider?
Take our quiz to find out!
Is your IT aligned with and capable of meeting your business goals? Are you sure your network is secure from downtime, cybercriminals, data loss events, and other disasters? Is your current provider accountable for the ROI on your IT? Answering these questions, among others, is necessary to determine if you’re getting the support you need to grow your business.If you answer ‘No’ to or aren’t sure about any of these questions, it’s time to think about switching to RAM-Tech PC Solutions, LLC.
- Does your current provider respond to emergencies in 30 minutes or less?
- Are they easy to reach when you need them for non-emergencies?
- Do they offer ongoing maintenance to keep your systems running smoothly?
- Do they proactively offer new ways to improve your network’s performance?
- Do they provide detailed invoices that clearly explain what you are paying for?
- Do they complete projects on time and on budget?
- Do they follow up on your support requests quickly?
- Do they offer a guarantee on their services?
- Do they arrive on time and dress professionally?
- Do they have capable replacements in case your regular technician goes on vacation or gets sick?
- Do their technicians maintain current vendor certifications and participate in ongoing training?
- Are you confident they aren’t learning on your time?
- Do they give you their full attention rather than seeming constantly rushed?
- Are they adamant about backing up your network and having a disaster recovery plan in place?
- Do they offer to meet with you regularly to review your business plans, your network status, and their own performance?
- Do they provide frequent updates, status reports, and follow-up calls and e-mails so you don’t have to manage their progress on projects?
- Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?
With RAM-Tech PC Solutions, LLC, you’ll never worry again about paying for second-rate support!
As a prospective client, we’ll give you 2 FREE hours of network support or a FREE IT Assessment to prove that we’re better for you than your current provider.