There are a bazillion different types of technology out there globally, which makes it impossible for anyone to keep up with it all.

To make sure we can deliver world-class, fast, fantastic service – we continuously work towards helping all our clients use the technology that we know and trust. We call this our Recommended Technology Platform or RTP for short.

We aim for all our clients to use as much of our RTP as possible, and we make sure we maintain in-depth knowledge and training on everything in our RTP so we can keep your IT Infrastructure nicely integrated, fast to support, and world-class!

Plus, we stand behind these platforms and use everything on the RTP in our own business!

THE RECOMMENDED LIST

  • Microsoft 365
  • Microsoft Azure
  • Microsoft Servers
  • Microsoft Hyper-V
  • Dell Servers & Storage
  • Dell / Lenovo Desktops & Laptops
  • Ubiquiti Switches
  • HP Printers
  • Ubiquiti Wireless Access Points
  • Cisco / Calyptix Routers & Firewalls
  • Microsoft Office 2019 and Above
  • Microsoft Windows 10 and Above
  • Cytracom / Nextiva Phone Systems
  • Polycom / Grandstream IP Phones
  • Quickbooks 2018 and Above

THIRD-PARTY VENDORS

While we work hard to stay trained and up to date in all the above technology, we know that you’ll need help with something that’s not on the list from time to time.

When this happens, bear in mind that it may take us some extra time to familiarize ourselves with supporting that product.
But take comfort in knowing that we are still world-class at troubleshooting other products, so we’ll be able to work it out!

Also, please keep in mind that while we may purchase items from other vendors that we don’t list above, any support may end up being
Out of Scope for your Fixed Fee Support Agreement and incur some extra costs.

We’ll always let you know beforehand, though.