IT Support Specialist

McDonough, GA • Full-Time • $35,000–$45,000 • 2+ Years Experience Required

ABOUT THE ROLE

RAM-Tech PC Solutions is seeking a skilled and client-focused IT Support Specialist to join our team. In this role, you will serve as a primary point of contact for our clients, delivering responsive, high-quality technical support across a range of environments. We are looking for a professional who takes ownership of outcomes, communicates with clarity and confidence, and upholds the service standards our clients have come to expect.

  1. Pursuit of Excellence: We hold ourselves to the highest standard in every client interaction, technical solution, and team deliverable.
  2. Compassionate Support: We recognize that IT issues create real stress for our clients. Thoughtful, respectful communication is fundamental to how we operate.
  3. Team First, Family Always: Collaboration and mutual support are central to our culture. We invest in our people and celebrate shared success.

WHAT YOU'LL DO

  • Diagnose and resolve technical issues across Mac, PC, mobile, network, server, and virtual environments via phone, email, and on-site visits
  • Configure and deploy new devices; perform software installations, upgrades, and system maintenance
  • Execute technical projects including server deployments, network buildouts, and VoIP migrations
  • Collaborate with team members on complex escalations and multi-faceted technical challenges
  • Conduct professional on-site client visits and deliver support in accordance with RAM-Tech service standards
  • Fulfill on-call responsibilities for after-hours support as required

WHAT WE'RE LOOKING FOR

  • Proficiency in both Mac and PC environments
  • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences
  • Demonstrated ability to remain composed and solution-oriented under pressure
  • Strong analytical and problem-solving capabilities
  • Ability to produce and maintain accurate technical documentation
  • Reliable personal transportation and a valid driver's license with a clean driving record
  • Commitment to ongoing professional development and continuous learning
  • Prior experience in a Managed Service Provider (MSP) environment is strongly preferred
  • Employment contingent upon satisfactory background check

HOW TO APPLY

To be considered for this position, please submit your resume using the upload form on our website. Qualified candidates will be contacted within five business days of submission.

RAM-Tech PC Solutions is an equal opportunity employer. We thank all applicants for their interest.

BENEFITS

Flexible schedule • Competitive pay • Healthcare benefits • Retirement planning • Supportive team culture

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