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Why businesses should record their calls

VoIP has allowed businesses like yours to make and receive calls from anywhere, at any time. This enables employees to meet client demands promptly and improve customer satisfaction. One VoIP feature that can further elevate your customer service is call recording.

Office 365: Tools and tips for business

Office 365 is the office productivity tool of choice because it has everything business users could possibly need. That said, most of them aren’t maximizing their Office 365 investment. That’s why we’re recommending some of the lesser-known and underused tools to help you work more efficiently.

Millions more affected by Equifax leaks

Back in 2017, Equifax, one of the three major credit bureaus in the US, made a major security blunder that leaked millions of sensitive information, including Social Security numbers, addresses, driver’s license numbers, and credit card details. The company estimated that the data of 145.5 million people (almost half the US population) were exposed.

Google Drive upgrade: Commenting on MS Files

Google constantly strives to boost user experience by regularly updating their series of tools and applications. This time around, they added a new feature to Google Drive wherein users can add a comment directly on the ‘Preview' pane of Microsoft Office files, images, and PDFs. Read on to find out how this can benefit your business.

How to avoid Spectre & Meltdown attacks

Hospitals and clinics have been storing confidential medical files and patient data in highly protected servers. But unless patches are being installed, Spectre and Meltdown attacks could undermine the security of healthcare providers.
Why is Spectre and Meltdown a big problem for healthcare providers?
Spectre and Meltdown are security flaws in computer chips that give hackers access to all data saved in the server, circumventing even encryption and multi-layered security systems.

Choosing the right virtualization strategy

Just because virtualization is an incredibly advanced and complicated technology doesn’t mean small businesses can’t get in on the action. As experts debate the merits of virtual desktops versus containers, all SMBs need are an elementary understanding of how virtualization works and an IT provider.

Outlook tips to increase productivity

Microsoft is constantly updating and improving its Outlook email program, and some users struggle to keep up with all the new and exciting features. If you want to catch up on the latest productivity-enhancing tricks, this is the article for you.

Clean Up your inbox
No matter inbox how meticulously organized your Outlook inbox is, there's always room for improvement.

New scam freezes Chrome to panic users

Con artists have created a new method of deceiving Chrome users by freezing their browsers and displaying a security notification with bogus tech-support contact details. Their ultimate goal is to scare potential victims and trick them into dialing the fake hotline number on the screen.