In the fast-paced world of business, every second counts, including the time your customers spend on hold. Instead of wasting this valuable time, you can turn it into a strategic element of your customer service strategy using Voice over Internet Protocol (VoIP) on-hold messages Let’s explore the best practices for creating VoIP on-hold messages to keep your customers informed and engaged, improve their satisfaction, and drive business results.
Have you ever clicked on a link in an email that led you to a suspicious page asking for your information? You're not alone. Phishing attacks are one of the most common cyberthreats, tricking unsuspecting users into revealing sensitive information. But fear not — Microsoft 365 Defender empowers you to fight back.
eCommerce thrives on happy customers, but managing a growing order volume can strain your ability to deliver exceptional experiences. What’s worse, traditional methods often fall short of current demands. Discover how a cloud-based order management system (OMS) empowers you to streamline operations, minimize errors, and provide valuable information.
In the 1950s, hackers simply referred to individuals with curious minds tinkering with the potential of computers. However, the rise of personal computers in the 1980s led to a shift. Hackers, often teenagers, began exploiting vulnerabilities for the thrill of breaking into systems, particularly those run by governments.
In a statement released by the largest telecommunications company in the United States, AT&T, they shared that they recently discovered a dataset for sale on the “dark web” that contained information for about 7.6 million current AT&T account holders and 65.4 million former users, totaling approximately 73 million affected accounts.
Are you planning on buying gifts for the special women in your life for Mother’s Day? If you shop online, there are a few ways to do it SAFELY. During the holidays, cybercriminals ramp up various scams to capitalize on innocent people looking for gifts online.
What sets high-quality, reliable IT support apart from mediocre or substandard support? Is it lower prices? Flat-fee service? At RAM-Tech PC Solutions, LLC, we believe there are many deciding factors that separate even the good from the great providers, but when our clients switch from their old companies to us, we get the same feedback over and over.
Another day, another cyber-attack! In early April, Omni Hotels & Resorts was the victim of a cyber-attack that brought down the entire IT system and led to a company-wide outage. The organization took immediate action and brought the entire network offline to isolate the issue, protect its data and prevent further damage from occurring.
Are you searching for a communication solution that’s as dynamic as your business environment? Softphones emerge as a compelling contender, offering a host of features tailored to meet the unique needs of modern enterprises. From enhanced mobility to cost savings, softphones present a comprehensive solution ideal for businesses wanting to elevate their communication strategies.
Now more than ever, we rely on technology to run our businesses and our lives. When the “Internet goes down,” most businesses come to a standstill until they are back online, costing thousands in lost productivity and sales. A perfect example would be the AT&T outage that happened a few weeks ago, when an estimated 1.7 million customers, including small business owners, lost service.
