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Recently, a story circulated amongst industry insiders of an official in a hospital’s records room who couldn’t customize her legacy phone system’s hold messages. The upshot was this particular platform restarted the hold message each time a caller was placed back on hold.

Companies can pay a hefty sum if they ever experience any downtime. In fact, Delta Air Lines had a bad bout of severe downtime just last month. In just three days, the airline company cancelled 2300 scheduled flights and suffered $150 million in income loss.

It’s normal for us to utilize whatever tools we can to make things a little easier. Wanting to use tech to make presentations easier to understand is no exception. Although Microsoft PowerPoint can help you through the daunting task of speaking in public, that isn’t always the case.

Until now, virtualization hadn’t been targeted by cyber attackers with the same vigor as other small- and medium-sized business IT solutions. Whether it was because of the inherent security of virtualization or because of the relatively narrow scope of its adoption, this is no longer the case.

Is being responsible for electronic medical records a daily source of trepidation for you or your business? While the sentiment is understandable, it often results from a lack of understanding about what HIPAA compliance actually means. As industry-wide penalties continue to rise every year, it’s essential to take a closer look at who is being fined, and why.

In 2012, cloud storage firm Dropbox was hacked with over two-thirds of its users’ details dumped all over the internet. While the company initially thought a collection of email addresses was the only thing stolen, it was wrong -- passwords had been compromised as well.

The average projector lifespan is around 2,000 hours. That means it’s probably been a long time since you last went shopping for a new one. If you’re unsure what to be looking for in your next purchase, you’re not alone. With every year comes updated features and industry standards for your hardware, and we’re here to clarify what that means for a new office projector.

It’s hard to deny how reliable Skype is as a VoIP telephony system. Having something good doesn’t mean you should stop at that; for the sake of your small- or medium-sized business, you should always be on the lookout for the next best thing that helps facilitate your company’s growth.

What are the components of a good CRM software? Must it fit into your budget? Should it be easily navigable? Or must it have a simple interface? All the aforementioned qualities are vital, but none of them are important if they don’t meet all your business’s unique needs.

Microsoft’s Office 365 platform isn’t one of the most popular productivity suites in the world by luck. The company’s expertise in creating functional, innovative and easy-to-use business applications has won over thousands of users for decades even before the cloud.