At minimum:
- Cybersecurity protection
- Microsoft 365 or Google Workspace management
- Data backup and disaster recovery
- Compliance support (HIPAA, FINRA, etc.)
- On-site and remote tech support
- Network and Wi-Fi setup
- 24/7 live-answer service to escalate urgent issues to on-call staff
If your provider doesn’t cover these areas, you could be leaving your business exposed.